Family Meal Frequently Asked Questions

Ordering & Payments

What is the cut-off time for ordering?

Cut-off time is Mondays at noon before delivery days. Our system won't let your order if you have passed the cutoff time.



Do you have a minimum order requirment?

Yes! Our order minimum is $55 per delivery (not not entire order).



Do you allow for substituions?

No customizations are allowed at this time, but we can omit ingredients if you have a severe allergy.



What if I have a severe allergy?

Please let us know! We will happily omit ingredients if you have a severe allergy.



What is your cancellation policy?

Cancellations with less than 24 hours notice are subject to 100% cancellation fee.



Delivery

When do you deliver?

We deliver between 9:00AM PST-3:30PM PST every Wednesday. Our delivery schedule is based on our route for that day and may be subject to change. We will contact you the morning of your delivery with an estimated delivery window. Please note that our current system requires you to select a delivery time on checkout. We will do our best to accommodate your request, but the timing may not align depending on our delivery route for that day. As always, we will contact you the morning of delivery for your specific delivery window.



Do you charge a delivery fee?

Yes and no! We are a Seattle-based company so your delivery may be subject to a small fee depending on your location. Your delivery fee (if applicable) will be calculated on checkout.



What should I do with the insulated bag and reusable ice packs after my delivery?

Please leave our bag and icepacks outside for us to take when we deliver your order. We are sanitizing all bag handles, zippers and icepacks.



Reheating Instructions

General Info

How are your meals different from other delivery services?

We are proud to say that we are not a typical meal delivery service. We offer a specialized, high-quality product designed to meet the time and lifestyle demands of busy clients. All components of our meals are handmade in small batches using organic, locally-sourced ingredients whenever possible. Each and every meal is prepared to our highest standards with impeccable attention to detail and flavor. We are the premier meal delivery service in the greater Seattle area.



Will my food stay fresh while in transit?

Yes! We deliver all of our food in insulated delivery bags that are kept cool with reusable ice packs. All meals should be refrigerated immediately once received and will stay fresh for up to three days after delivery.



What should I do with my meal containers?

All of our meal containers are 100% recyclable, so please recycle them!



Do you use 100% organic ingredients?

Our products are handmade in small batches with local, seasonal and organic ingredients whenever possible.​